Returns & Refunds

BioPeaksLabs is committed to providing high-quality research materials. However, due to safety, regulatory, and quality assurance considerations, we have specific policies regarding returns and refunds.

The following items CANNOT be returned:

• ✕Opened products: Any product that has been opened, used, or had its seal broken
• ✕Reconstituted peptides: Any peptide that has been reconstituted or mixed with any solution
• ✕Improperly stored items: Products that have not been stored according to provided guidelines
• ✕Orders over 14 days old: Items received more than 14 days prior to return request

We may accept returns for the following situations:

• ✓Unopened products: Items in original, sealed packaging returned within 14 days of delivery
• ✓Damaged shipments: Products that arrive damaged (must be reported within 48 hours with photos)
• ✓Incorrect items: If we sent the wrong product (contact us immediately)
• ✓Quality issues: Products that fail to meet stated purity specifications (requires documentation)

To initiate a return, please follow these steps:

1. Contact us at support@biopeakslabs.com with your order number and reason for return
2. Wait for approval - Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved
3. Ship the item - Return the product in its original packaging with the RMA number clearly marked
4. Inspection - Once received, we will inspect the item and process your refund if approved

* Do not return items without first obtaining an RMA number. Returns sent without authorization may not be processed.

Once your return is approved:

• Refunds will be processed to the original payment method within 5-10 business days
• Credit card refunds may take an additional 5-10 business days to appear on your statement
• Shipping costs are non-refundable unless the return is due to our error
• A restocking fee of 15% may apply to eligible returns (not applicable to damaged or incorrect items)

If your order arrives damaged or defective:

1. Document the damage - Take clear photos of the packaging and product
2. Contact us immediately - Report within 48 hours of delivery
3. Keep all packaging - Retain the original box and packing materials

We will arrange a replacement shipment at no additional cost for verified damaged items. In some cases, we may not require return of the damaged product.

If you need to cancel an order:

• Before shipping: Contact us as soon as possible. Orders not yet shipped can typically be cancelled for a full refund.
• After shipping: Once an order has shipped, it cannot be cancelled. You may refuse delivery or request a return once received (subject to return policy).